When a cleaner completes a job, they submit a checklist and photos for your review. You’ll receive a notification, and the cleaning status changes to Completed.
What to review
Open the completed cleaning to see:
- Checklist — every item the cleaner was asked to complete, marked as done
- Proof photos — timestamped photos organized by room, with optional captions
- Time log — when the cleaner started and when they submitted
Work through these systematically: check the photos match the checklist items, and that the property looks guest-ready.
Verifying
If the work meets your standards, click Verify. The cleaning status moves to Verified — this is the final state and cannot be undone.
Verified is permanent. Once you verify a cleaning, it’s marked as complete in your records.
Requesting a redo
If something wasn’t done correctly, click Request Redo and write notes explaining what needs to be fixed. Be specific — your cleaner will see exactly what you write.
The cleaning status changes to Redo and the cleaner is notified. They’ll return, fix the issues, re-check any relevant items on the checklist, upload new photos, and re-submit.
When they re-submit, the cleaning returns to Completed status and you review it again.
Redo flow
completed → (you request redo) → redo
→ (cleaner re-submits) → completed
→ (you verify) → verified
Use specific, actionable language in redo notes: “The bathroom mirror has streaks” is more helpful than “bathroom needs work.”
