Managing Your Team

View your cleaner roster, track performance, and manage assignments.

Your team roster is where you manage the cleaners who work on your properties. You can view performance, manage property assignments, and track pending invitations.

Viewing your roster

Go to Team (or Settings → Roster) to see all active cleaners. Each cleaner card shows:

Detail	Description
Name	Full name from their profile
Phone	Contact number
Rating	Average star rating and number of completed cleanings
Rate	Their pay rate — flat fee per job or hourly rate
Properties	Which properties they’re assigned to

Property assignments

By default, every cleaner on your roster sees opportunities for all your properties. You can narrow this by assigning cleaners to specific properties:

1. Open a cleaner from your roster
2. View their Property Assignments
3. Toggle which properties they should receive opportunities for

Preferred cleaners

You can mark a cleaner as Preferred for a property. Preferred cleaners receive notifications about new opportunities before other cleaners on your roster.

Pending invitations

Invitations that haven’t been accepted yet appear in a separate Pending section. For each pending invitation you can:

• See when it was sent and when it expires
• Resend the invitation (generates a fresh 24-hour link)
• Cancel the invitation

Invitation links expire after 24 hours. If your cleaner hasn’t accepted, resend from the pending section to generate a new link.

Cleaner performance

Open a cleaner’s profile to see their performance across your properties:

• Average rating and total completed cleanings
• Cleaning history per property
• Completion times

This helps you identify your most reliable cleaners and make informed assignment decisions.

Changing a cleaner’s rate

Rates are set at invitation time and can’t be edited directly. To update a rate:

1. Send a new invitation with the updated rate
2. Have the cleaner accept the new invitation
3. The new rate applies to all jobs posted after acceptance

The cleaner can hold multiple rate records — the most recent accepted invitation determines their active rate.

Removing a cleaner

Open the cleaner’s profile and click Remove. This removes them from your roster and all property assignments. They will no longer see opportunities from your account.

Removing a cleaner doesn’t affect cleanings they’ve already accepted or completed. Any in-progress jobs will continue as normal.

For details on sending invitations, see Inviting a Cleaner.