If you notice something wrong at a property during a cleaning — damage, a broken appliance, a safety hazard, or missing supplies — you can report it directly from the job. Your owner is notified immediately.
When to report
Report an issue whenever you find something that the owner should know about, even if it doesn’t prevent you from completing the cleaning. Common examples:
- Broken furniture or fixtures
- Appliances not working
- Water leaks or mold
- Missing cleaning supplies or amenities
- Safety hazards (broken locks, exposed wiring, etc.)
Creating a report
From an active cleaning (in progress or completed), tap Report Issue.
Issue fields
| Field | Required | Notes |
|---|
| Category | Yes | Damage, maintenance, safety, missing item, or other |
| Severity | Yes | Low, medium, high, or urgent |
| Description | Yes | Explain what you found — be specific about location and condition |
| Photos | No | Strongly recommended — tap to take a photo or choose from your camera roll |
Choosing a severity
| Severity | Use when |
|---|
| Low | Minor cosmetic issues — scuff marks, small stains |
| Medium | Things that should be fixed but aren’t urgent — a sticky door, a missing towel rack |
| High | Significant issues affecting guest experience — broken appliance, plumbing problem |
| Urgent | Safety hazards that need immediate attention — gas leak, broken lock, exposed wiring |
What happens next
After you submit, the owner receives a notification with your report details and photos. The issue goes through these statuses:
| Status | Meaning |
|---|
| Reported | You’ve submitted the issue |
| Acknowledged | The owner has seen it |
| Resolved | The owner has fixed the issue |
| Dismissed | The owner has reviewed and closed it without action |
Always include photos when reporting issues. A clear photo is worth more than a paragraph of description and helps owners understand exactly what needs attention.
